Zalando | integration & management
EUROPE’S FASHION MARKETPLACE
Zalando sales reached 6.5 billion euros in 2019 – it is the ultimate EU fashion e-tailer across 17 countries and is now expanding into the beauty market.
With the introduction of zDirect, Zalando’s new portal, there’s never been a better time to sell on the site. In order to maintain their exceptional customer experience, Zalando have a more stringent application process than many other marketplaces and in order to apply to sell on the platform you must meet the following criteria:
- Offer products in the following categories: clothing, shoes, sportswear and equipment, accessories (products from other categories will not be accepted).
- Free returns
- 100 day returns policy
- Shipping with Hermes
ZALANDO FULFILLMENT SOLUTIONS (ZFS)
Zalando Fulfillment Solutions offers same and next day delivery and allows sellers to take advantage of Zalando’s logistics network to sell in all Zalando countries (apart from Norway) by shipping to a local fulfilment centre.
The programme mitigates the need to consider international shipping by passing the process onto Zalando. It also offers customers a better purchase experience as both Zalando and third party goods can be shipped in one package.
OUR INTEGRATION & CHANNEL MANAGEMENT SERVICES
WE CAN HELP YOU MANAGE EVERY ASPECT OF THE DAY TO DAY: FROM DATA OPTIMISATION; INTEGRATION & CHANNEL LAUNCHES TO OPTIMISING YOUR PRODUCTS LISTINGS AND DEALING WITH CUSTOMER SERVICE.
CHANNEL LAUNCH & INTEGRATION
Listings need to be created, orders sent back and shipping statuses updated. We work with most middleware platforms or directly to each marketplace to ensure your growth isn’t hampered by your infrastrucure
LISTING OPTIMISATION
If you want your products to be seen you need to structure your data correctly so your items show up in search and related filters. We map your product data at scale to ensure your products sell to their potential.
KEYWORD ANALYSIS & SEO
What do people search for and how do you find out? What’s more, once you have that information, where should you put it? We use a variety of techniques to capture as much relevant traffic as possible.
CUSTOMER SERVICE & FEEDBACK
Poor feedback can kill a product or even your whole account. We can help you maintain a clean bill of health, should the worse come to worst, we manage your appeals to you get back up as quickly as possible.
“They have the experience to problem solve and maximise our channels and have become an extension of our own team”
– OLIVER BONAS
